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Ubisoft Implements Account Closure Policy for Inactive Users.
Ubisoft Implements Account Closure Policy for Inactive Users; Clarifies GDPR Compliance
In recent news, Ubisoft, the popular video game company, has been making headlines with its decision to close 'unused' accounts, leading to the disabling of access to purchased games. A user on Twitter shared their experience of receiving an email from Ubisoft, warning them about the impending account suspension and loss of access to all purchased games if they failed to click on a specific link provided in the email. The deadline for action was set within a certain period.
In response to the growing concern, Ubisoft's support team took to Twitter to address the issue. They assured users that account closure could be avoided by simply logging into their accounts within 30 days of receiving the email and following the instructions to cancel the account closure process.Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to…
— Ubisoft Support (@UbisoftSupport) July 20, 2023
Furthermore, Ubisoft has attributed this measure to GDPR regulations, stating that it is a requirement to comply with local data protection legislation. The company emphasized that the account closure applies only to those accounts that have strong indications of remaining unused.
gamers are expressing their frustration and concerns over the potential loss of access to their purchased games.
